Returns & Exchanges at Kala Watch Co.

We take pride in the craftsmanship of our timepieces and want you to be completely satisfied with your purchase. If your watch isn't the perfect fit, you can return it in its original, unworn condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the watch in its original luxury packaging, including all protective films, tags, and the warranty card.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Inspection and Refund

  Once our horologists verify the condition of the timepiece, your refund will be processed to your original payment method within 5-7 business days.